The Nag

I used the clothes Nag to contact Gap… and this is the reply I have just received…

“Dear Dale Lord,

Thank you for your inquiry about the treatment of workers and the factories that make our clothes. We share your concern, as this is also a very important matter to us. We want our products to be made in a safe and humane environment, and we’ve devoted significant amounts of time, money and energy toward improving factory conditions and the lives of garment workers.

Recently, a very small portion of a particular order placed with one of its vendors was apparently subcontracted to an unauthorized subcontractor without the company’s knowledge or approval. This is in direct violation of the company’s agreement with the vendor under its Code of Vendor Conduct. As soon as we were alerted to this situation, we stopped the work order and prevented the product from being sold in stores.

We’re committed in our efforts. Nearly a decade ago, we created a Code of Vendor Conduct establishing our principles and the expectations we have for factories that produce our clothes. Today we have one of the most comprehensive factory monitoring programs in the apparel industry with more than 90 employees around the world who are devoted to improving the factories in which our products are made. We make both announced and surprise visits that include interviewing workers, reviewing documents, inspecting health, safety and labor conditions, and more. In addition, we work closely with nonprofit and governmental organizations, independent monitors and community leaders, striving to promote change through greater collaboration among all concerned stakeholders.

We’d like to share more about our program with you, and we invite you to visit our web site at:
http://www.gapinc.com/public/SocialResponsibili…

We’ve also recently published our first Social Responsibility Report which is available online as well. We want our customers, employees and investors to know what we’re doing to improve factories, and your feedback about our efforts is greatly appreciated.

Sincerely,

Dana
Customer Service Consultant”